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30-Day Money-Back Guarantee

We’re proud to offer you a 30-day (from shipment date) money-back guarantee on all unique products sold through The Craft Nest.*


If you bought our gifts for the first time, and are not satisfied with the gift, just let us know why you’re dissatisfied, and we’ll issue you a full refund less shipping.

Refunds on orders require that you return the unused product and use a shipping service that provides delivery confirmation (ex., tracking number to Ireland). The customer is responsible for the return shipping costs. Once we received the returned item, we’ll give you a full refund less your original shipping cost. To initiate this process, please email us at 

Refunds will be issued to your original payment method (credit or debit card) or Pay Pal.

Other Considerations

In accordance with the European Directive on Distance Selling (Directive 2011/83/EU), customised goods made according to custom specifications (i.e. personalised gifts) may not be returned.  


The Craft Nest is not responsible for missing, damaged or stolen packages as a result of a mistake by the courier or the customer (ie. submitting wrong address). For these kinds of issues, The Craft Nest will manage refunds and replacements on a case by case basis. 

Contact Customer Support at

*Sale items are exempt from our 30-Day Money-Back Guarantee and can not be returned.

The Craft Nest Gift Cards can not be returned and refunded.

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