Returns and Exchanges

30-Day Money-Back Guarantee

 

We’re proud to offer you a 30-day (from shipment date) money-back guarantee on all unique products sold through The Craft Nest.*

 

If you bought our unique gift for the first time, and are not satisfied with the product, just let us know why you’re dissatisfied, and we’ll issue you a full refund less shipping.

Refunds on orders require that you return the unused product and use a shipping service that provides delivery confirmation (ex., tracking number). The customer is responsible for the return shipping costs to Ireland. Once we received the returned item, we’ll give you a full refund less your original shipping cost. To initiate this process, please email us at info@thecraftnest.ie 

Refunds will be issued to your original payment method (credit or debit card) or Pay Pal.

Refunds on orders require that you return the unused product and use a shipping service that provides delivery confirmation (ex., tracking number). The customer is responsible for the return shipping costs. Once we received the returned item, we’ll give you a full refund less your original shipping cost. To initiate this process, please email us at info@thecraftnest.ie 

Refunds will be issued to your original payment method (credit or debit card) or Pay Pal.

Other Considerations

In accordance with the European Directive on Distance Selling (Directive 2011/83/EU), customised goods made according to custom specifications (i.e. personalised gifts) may not be returned.  

 

The Craft Nest is not responsible for missing, damaged or stolen packages as a result of a mistake by the courier or the customer (ie. submitting wrong address). For these kinds of issues, The Craft Nest will manage refunds and replacements on a case by case basis. 

Contact Customer Support at info@thecraftnest.ie

*Sale items are exempt from our 30-Day Money-Back Guarantee and can not be returned.

The Craft Nest Gift Cards can not be returned and refunded.

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